In this episode, we’re diving into the complexities of cross-cultural communication within organisations with Jenni Field, international speaker, author and communications strategist. Jenni helps us explore how tensions can lead to personal and team disruption, and why effective communication in leadership creates calm.
Jenni shares her insights on the importance of listening, understanding different perspectives, and the impact of hybrid work environments on organisational culture, especially during the pandemic. Jenni also introduces some of the eight practices of credibility that are essential for leaders navigating diverse workplaces.

About Jenni
Jenni Field is an international speaker, author, podcaster, researcher, and business communications strategist. She specializes in helping teams and leaders use communication to take people and organizations from chaos to calm.
From Canada to Slovenia, you’ll find her talking about credible leadership, relationships at work, and how to be more impactful with your communication.
A well-respected thought-leader in the communications industry, she is known for her optimistic outlook, energy, and honesty on any stage she is speaking on.
Jenni’s podcast, Redefining Communications with Jenni Field, provides short 15-minute episodes focusing on different business topics and providing advice to help organizations go from chaos to calm.
In 2021 Jenni published her first book, Influential Internal Communication.
Jenni has led several research projects to help organisations tackle some of their biggest challenges; In 2019 she carried out the only research into communication with deskless workers, repeating it in 2023 to see the impact of the pandemic on frontline teams.
Her research in 2021 explored the role of line managers and in 2023 she researched the different practices that make a leader credible – leading to the publication of Nobody Believes You; Become a Leader People Will Follow in 2024.
Book: Influential Internal Communications
Book: Nobody Believes You: Become a Leader People Will Follow
Mentions:
Book: Leading with Cultural Intelligence
Book: Digital Body Language